Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website, hosting, domain, email, VPS, colocation and related services (collectively, the "Services") provided by Hexraa Technologies Private Limited ("Hexraa", "we", "us", "our"), a company incorporated under the laws of India (CIN: U72900AP2020PTC116790). By creating an account, placing an order, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. The Services

Hexraa provides shared hosting, reseller hosting, VPS and RDP hosting, email hosting, domain registration, colocation, and related infrastructure services. Specific features, resource limits and pricing for each plan are described on the relevant product and pricing pages at the time of purchase, and may be updated from time to time.

3. Account Registration

You must provide accurate, current and complete information when creating an account, and keep it up to date. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at billing@hexraa.com if you suspect unauthorized use of your account.

4. Fees, Billing & Renewals

Fees for the Services are as stated at checkout in your selected billing cycle and currency (INR or USD). Unless cancelled before the renewal date, subscriptions renew automatically at the then-current renewal price, which may differ from any promotional or first-term price. You are responsible for keeping your payment method up to date; failure to pay may result in suspension or termination of the Services. Refunds are governed separately by our Refund Policy.

5. Acceptable Use

Use of the Services is subject to our Acceptable Use Policy, which prohibits abuse, unauthorized access, distribution of malware, spam, and other harmful or illegal activity. We may investigate suspected violations and take action including warnings, suspension, or termination, with or without notice, depending on severity.

6. Service Availability

We target the uptime and support levels described on our product pages. Scheduled maintenance, factors outside our reasonable control (including upstream network, power, or force majeure events), and suspension for Acceptable Use Policy violations are not counted against any stated uptime target. Any service credit associated with an uptime commitment must be requested through Contact Us within 30 days of the affected period.

7. Customer Content & Data

You retain ownership of all content, data and applications you host with us ("Customer Content"). You are solely responsible for the legality of your Customer Content and for maintaining independent backups. We do not access or use Customer Content except as needed to provide the Services, respond to a valid legal request, or investigate a suspected Acceptable Use Policy violation. Our handling of personal data is described in our Privacy Policy.

8. Intellectual Property

The Hexraa name, logo, website and platform are our property or licensed to us, and nothing in these Terms transfers any such intellectual property to you. You retain all rights to your own Customer Content.

9. Suspension & Termination

We may suspend or terminate the Services, with or without prior notice, for non-payment, a violation of these Terms or the Acceptable Use Policy, suspected fraud, or a legal or regulatory requirement. You may cancel your Services at any time from your account or by contacting us; cancellation does not entitle you to a refund except as set out in our Refund Policy. On termination, we may delete Customer Content and backups after a reasonable grace period.

10. Disclaimer of Warranties

The Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or completely secure.

11. Limitation of Liability

To the maximum extent permitted by law, Hexraa's total liability arising out of or relating to the Services shall not exceed the amount you paid us for the affected Service in the three (3) months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business, even if advised of the possibility of such damages.

12. Indemnification

You agree to indemnify and hold Hexraa harmless from any claims, damages, liabilities and expenses (including reasonable legal fees) arising from your Customer Content, your use of the Services, or your violation of these Terms or applicable law.

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law, the courts at Hyderabad, Telangana shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

15. Contact

Questions about these Terms can be sent to billing@hexraa.com, by phone at +91 99882 29097, or via our Contact Us page.