Feature-Rich Plans · No Commitment
Smart Hands, Starting at No Additional Cost
Every Hexraa colocation plan includes Basic Smart Hands free: unlimited reboots, drive swaps, and troubleshooting. Need more? Upgrade to a paid tier for enhanced service hours, hardware installs, and a 15-minute response SLA.
Fast
Paid tiers get a 15-minute response SLA, 24/7. A technician is on the server floor before you finish the request.
Certified
Every task is handled by a trained on-site engineer, not a generic facility staffer.
Transparent
Every visit closes out with photos, notes, and a written report, so you always know exactly what was done.
Complete Smart Hands Services
Certified engineers handling every physical task your colocated hardware needs.
Rack & Stack
Cable Management
Hardware Installs & Swaps
Reboots & Power Cycling
Network Troubleshooting
Equipment Relocation & Logistics
Your Hands on the Server Floor, On Demand
Every colocation customer eventually needs something done in person: a reboot, a cable re-routed, a drive swapped. Smart hands puts a trained Hexraa technician at your rack without you booking a flight. Request a task, get a report back with photos and notes, and you're done.
Talk to an Expert
Smart Hands Pricing
Basic is included free with every colocation plan. Contact us if you need a custom arrangement.
Basic Smart Hands
Included with every colocation plan
- Free 30-day setup support
- Unlimited reboots & power cycling
- Drive & power supply swaps
- Basic troubleshooting
- Pre-deployment consultation
- 4 hr Response SLA
Starter Smart Hands
Everything in Basic, plus:
- 3 hrs Enhanced service / month
- Hardware installs & rack & stack
- Remote KVM access
- Asset management
- Logistics management
- 15 min Response SLA
Silver Smart Hands
Everything in Starter, plus:
- 7 hrs Enhanced service / month
- Hardware installs & rack & stack
- Remote KVM access
- Asset management
- Logistics management
- 15 min Response SLA
Gold Smart Hands
Everything in Silver, plus:
- Unlimited Enhanced service hours
- Priority queue over all tiers
- Remote KVM access
- Asset management
- Logistics management
- 15 min Response SLA
Need Hands On-Site?
Tell us the task and the tier, and we'll get a technician to your rack.